The accessibility of our service is governed by the German Accessibility Strengthening Act (BFSG) and the BFSGV, as well as the harmonized European standard EN 301 549, which is largely based on the Web Content Accessibility Guidelines (WCAG) version
2.1, conformance level AA. These requirements include the core principles of perceivability, operability, understandability, and robustness – such as keyboard operability, sufficient color contrast, text alternatives for images, and compatibility with assistive technologies such as screen readers.

hermaid is a CE-certified medical device (Class I) and digital health platform for women in menopause – from the first changes through the hormonal transition to postmenopause. The service is provided via the hermaid app (iOS and Android) as well as the website. The offering includes in particular a certified ZPP prevention course, a digital symptom tracker for recording symptoms, medications, and pre-existing conditions, the booking of online appointments with licensed doctors and coaches, a GDPR-compliant AI chat for general orientation, and a knowledge library with well-founded articles on menopause, hormones, and lifestyle. After downloading, users register in just a few steps; many features of the app remain permanently free of charge.

To implement accessibility, we take measures including: text alternatives (alt text) for informative images and graphics, a clear semantic structure with meaningful headings and a logical layout, keyboard operability of core functions with a visible focus indicator, sufficient color contrast – information is never conveyed by color alone –, easily readable font sizes and a responsive layout that remains usable when zoomed in, understandable link and button labels as well as clearly labeled form fields, a correctly declared page language for accurate output by screen readers, clear, understandable language and a consistent navigation structure, and compatibility with common assistive technologies such as screen readers. As a CE-certified medical device, hermaid also complies with the quality standards set out under its certification and conducts regular testing, including with regard to usability and accessibility.

We continuously improve the accessibility of our offerings and test them regularly as part of our CE certification. Nevertheless, given the wide variety of devices, operating system versions, and screen sizes in use, we cannot completely rule out that errors or display issues may occur in individual cases – it is not possible to optimize for every single device. For time-based media, in particular audio and video content, additional alternatives such as captions are being rolled out step by step. If you notice any areas that are not easily usable for you, we welcome your feedback (see Section 6).

Do you have feedback about existing barriers, or do you need information about how accessibility has been implemented? Please feel free to contact us: Email: support@hermaid.me. Postal address: Her-Medical-Aid GmbH, Entrepreneurship Hub Halle 21, 1st floor, Room A1-22, Schwartzkopffstraße 1, 15745 Wildau, Germany. We aim to respond to inquiries within a reasonable period, generally no more than 6 weeks.