Terms of Use

hermaid – Menopause Companion

1.1 Her-Medical-Aid GmbH, Entrepreneurship Hub Halle 21, 1st floor, Room A1-22, Schwartzkopffstraße 1, 15745 Wildau, Germany, registered with the Cottbus Local Court commercial register under HRB 19579 CB (hereinafter "hermaid"), operates the hermaid – Menopause Companion app (hereinafter the "App").

1.2 These Terms of Use govern the contractual relationship between hermaid and users of the App.

1.3 By registering and/or using the App, a contract for the use of the App under these Terms of Use is formed between the user and hermaid.

1.4 The App is a CE-certified medical device that serves as a digital companion for women experiencing symptoms related to hormonal changes, as well as peri- and postmenopausal symptoms.

1.5 Users are required to carefully review these Terms of Use and the Privacy Policy before using the App. By registering, or at the latest by first using the App, users agree to be bound by these Terms of Use.

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The App does not constitute and does not replace medical treatment or diagnosis. In case of acute symptoms, please contact emergency services (112 in Germany) or a medical facility.

Users must be of legal age and have full legal capacity. The offering is intended exclusively for natural persons.

The current version of these Terms of Use is available at all times at www.hermaid.me/legal/allgemeinegeschaeftsbedingungen.

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2.1 Registration requirements

Prior registration is required to use the App. Only persons of legal age with full legal capacity may register.

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2.2 Proof of eligibility

If registration occurs as part of an employer access program and there is a corresponding agreement between hermaid and the relevant company (hereinafter "employer"), hermaid is entitled to require use of a company email address or entry of an access code (voucher) provided by hermaid to verify eligibility.

Registration data or usage data of the user is not shared with the employer, unless and to the extent there is a legal obligation to do so.

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2.3 Information provided during registration

Data requested during registration must be provided completely, accurately, and kept up to date. Users must promptly update any changes in their profile.

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2.4 Responsibility for the user account

Users must keep their login credentials confidential and protect them from unauthorized access. Users bear sole responsibility for actions taken through their account.

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2.5 Account uniqueness and transferability

Only one user account is permitted per person. The user relationship is strictly personal; the account may not be transferred or inherited.

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2.6 Rules of conduct

The App may only be used for the purposes set out in these Terms of Use and only in a manner permitted by law.

In particular, the following are prohibited:

using the App for unlawful, abusive, or unauthorized purposes,

actions that could impair the security, integrity, availability, or functionality of the App or the underlying technical systems, unauthorized use of other users' accounts or sharing one's own login credentials with unauthorized third parties, as well as the use of automated systems, software, scripts, or other technical tools for unauthorized data collection, manipulation, or misuse of the App.

hermaid is entitled to take appropriate measures in the event of violations of the above provisions, in particular to block content, temporarily restrict access, or suspend or delete the user account in accordance with these Terms of Use.

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2.7 Account closure

Users may have their account deleted at any time by contacting support@hermaid.me.

3.1 Platform availability

The App is provided for mobile devices on iOS and Android. Hosting takes place on EU servers (Hetzner, Germany).

3.2 Further development and updates

hermaid is entitled to further develop the App technically and in terms of content at any time. There is no obligation to provide specific updates or to permanently maintain specific features.

3.3 User responsibility

Users are responsible for maintaining a functioning internet connection and ensuring their device is compatible. Any connection costs incurred are borne by the user.

4.1 Principles

hermaid processes personal data, including health data, exclusively in accordance with the GDPR and applicable national data protection laws. All transmissions are SSL/TLS encrypted; data is stored on EU servers.

Data controller: Her-Medical-Aid GmbH, support@hermaid.me

Data protection officer: heyData GmbH, datenschutz@heydata.eu

Supervisory authority: LDA Brandenburg

4.2 Privacy Policy

The full Privacy Policy (Version 1.2, April 2026) forms part of these Terms of Use and is available at all times at www.hermaid.me/legal/datenschutz.

5.1 Rights

Users are entitled to use the App and its features in accordance with these Terms of Use. They have access at all times to the data they have entered and may view, correct, or update it.

5.2 Obligations

The App may only be used for its intended purpose

Actions that impair the security or integrity of the App must be avoided

Technical manipulation and unauthorized access to hermaid's systems are prohibited

Login credentials must be kept confidential

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5.3 Legal consequences of violations

Violations may result in warnings, temporary suspension, or permanent deletion of the account. hermaid reserves further legal rights.

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7.1 Cancellation

• Booked appointments can be cancelled free of charge through the App up to 48 hours before the scheduled appointment start.

7.2 Rescheduling

• Rescheduling an appointment is possible free of charge up to 48 hours before the appointment start. Within a period of less than 48 hours, but up to at least 2 hours before the appointment start, the appointment can only be rescheduled to another available time through the App.

7.3 Late cancellation and no-show

• If a cancellation occurs less than 48 hours before the appointment start, or if the user does not show up for the scheduled appointment, the full amount is due. If the appointment was booked under an employer license, the entitlement to that service is forfeited in this case.

7.4 Form of cancellation and rescheduling

• Cancellations and rescheduling must be made exclusively through the functions provided for this purpose in the App. Other forms of communication, in particular by email, phone, or otherwise, are not sufficient for an effective cancellation or rescheduling.

Contact options:

‍Users can reach customer support at: support@hermaid.me. Response typically within 24 hours on business days.

Service hours: Monday–Friday, 9:00 AM–6:00 PM.

Support answers technical questions about the App, its features, booking, and administrative matters. It does not replace medical advice.

9.1 hermaid develops and operates the App with due care. Nevertheless, it cannot be ruled out that technical limitations, interruptions, or errors may occur in individual cases.

9.2 hermaid is liable without limitation for intent and gross negligence, for damages arising from injury to life, body, or health, under the provisions of the Product Liability Act, and to the extent of any expressly assumed guarantee.

9.3 In the case of slightly negligent breach of material contractual obligations, hermaid is liable only for the typical, foreseeable damage. Material contractual obligations are those obligations whose fulfillment makes the proper use of the App possible in the first place and on whose observance users may regularly rely.

9.4 Otherwise, hermaid's liability for slightly negligent damages is excluded to the extent permitted by law.

9.5 hermaid does not guarantee that the App will be available at all times without interruption, delay, or completely error-free. This applies in particular where limitations or outages are due to circumstances beyond hermaid's control, such as disruptions to telecommunications networks, internet connections, mobile devices, app stores, or services of external technical providers.

9.6 To the extent hermaid is responsible for a loss of data, hermaid is liable only for the effort of restoration that would also have been necessary with reasonable data backup on the part of the user.

9.7 The above liability provisions also apply in favor of hermaid's legal representatives, employees, and vicarious agents.

All content, information, images, databases, and computer programs published within the App are protected by copyright and are the property of hermaid. Any use beyond this requires the prior express written consent of hermaid.

To the extent a statutory right of withdrawal applies when booking paid services, the withdrawal period is generally 14 days from the conclusion of the contract. If the user expressly requests that hermaid begin performing the booked service before the withdrawal period expires, and the service is fully performed before the withdrawal period expires, the right of withdrawal lapses if the user has previously confirmed that they are aware that the right of withdrawal lapses upon full performance of the contract. If the service is only partially performed before the withdrawal period expires, compensation for value may be owed for the services performed up to the withdrawal, provided the legal requirements for this are met.